The safest first message identifies the kind of help needed and a safe reply method—without attaching identity, immigration, legal, medical, or child-related records.
Share less in the first message
Operation Siam first needs enough information to route the request, not enough information to reconstruct a person’s life. A later authorized reviewer should explain the purpose, channel, and minimum records required before sensitive material is sent.
A safer four-step request
1. Choose a category
Examples include general information, basic needs, protection referral, account, contribution, privacy, safeguarding, fraud, correction, or institutional inquiry.
2. Describe the immediate issue
Use a short general description. If there is an active safety risk, say so without publishing a live location or movement plan.
3. Name a safe reply method
Explain whether email or telephone contact is safe and give general availability. Do not name another person without their consent.
4. Wait for routing
If follow-up is appropriate, confirm who will review the information, why it is needed, and how it will be protected.
Do not include in an initial public request
- Passports, identity cards, visas, UNHCR cards, NSM files, or immigration records.
- Police, court, arrest, detention, deportation, extradition, or legal-strategy documents.
- Exact home, shelter, workplace, school, or current travel locations.
- Children’s names, photographs, schools, family relationships, or protection histories.
- Detailed medical, disability, mental-health, religious, political, or trauma information.
- Passwords, account credentials, complete payment-card information, or banking access.
Support is not guaranteed
Operation Siam is not an emergency service and cannot guarantee assistance, legal representation, official action, or resettlement. People seeking assistance are never charged. Payment cannot improve eligibility or an official outcome.
Sources and further reading
- ICRC — Handbook on data protection in humanitarian action — Reference for purpose limitation and responsible handling.
- UNHCR Thailand — Organizations assisting refugees and asylum-seekers — UNHCR-listed organizations; eligibility, geographic coverage, and capacity vary.
External links are provided for verification and further reading. A citation does not imply endorsement, partnership, or control by the cited institution.
Corrections: If this page is incomplete or inaccurate, contact info@deganation.org with the article title and the source supporting the correction. Do not email identity documents or sensitive case records.